it's high time we address the elephant in the room: the pervasive attitude of big tech companies towards their user base. Yes, you—multinational conglomerates with your billions in revenue, it's time for a little heart-to-heart, delivered in terms you might find a bit more palatable than what you see people like me use online. Imagine we're discussing why you need to tidy up your room, except in this case, your "room" is the oppressive, privacy-invading policies you so dearly cling to.
Your Customers Are Not Criminals; If You Keep Assuming They Are, You Might Be the Real Criminal.
Let's start with the basics, shall we? When a child reaches out with their allowance in hand, eager to exchange it for a toy or a treat, the shopkeeper doesn't start interrogating the child about where they got their money from, if they intend to use the toy for nefarious purposes, or demand a fingerprint for the transaction. Why? Because that would be absurd, not to mention a surefire way to scare off the child and ensure they never return. Yet, this is precisely the approach many of you take with your digital storefronts, slathering them in layers of digital rights management (DRM) and invasive know your customer (KYC) policies that treat every prospective customer as a potential criminal mastermind.
Now, I understand that in the grand playground of the internet, a tiny fraction of users might indeed be up to no good. But let's put things into perspective using a playground analogy: just because one child might occasionally break the rules, it doesn't justify putting the entire playground on lockdown, does it? Wouldn't it be more mature of you to call the parents of the misbehaving kids rather than punishing every single kid? The vast majority of users are just here to exchange their hard-earned money for a service. They're not interested in your hoops, hurdles, or the digital equivalent of a full-body search. They want a service, not an interrogation.
These practices do more harm than good, breeding resentment and driving users towards alternatives that respect their freedom and privacy. In modern societies trust is one the only two or perhaps three real currencies (the others being bitcoin, and maybe monero), and once it's squandered, it's incredibly hard to earn back. By implementing DRM and invasive KYC measures, you're not protecting your assets; you're alienating your customer base and eroding the trust that forms the foundation of any successful business relationship.
So, here's a novel idea: treat your customers with respect. Recognize that they come to you in good faith, seeking to engage in a straightforward transaction. Drop the condescension, the unwarranted suspicion, and the draconian policies that presume guilt until proven innocent. It's not a revolutionary concept; it's merely treating others as you would wish to be treated.
In the spirit of championing a digital landscape where freedom, privacy, and mutual respect are the cornerstones, I declare my readiness to not only abandon any service that insists on chaining its offerings with DRM but also to wholeheartedly embrace—and yes, even pay a premium for—platforms that treat me like a human being, not a suspect. Imagine, if you will, a child clutching their precious dollar, ready to exchange it for a coveted treasure. This child, much like any discerning customer, is infinitely more inclined to hand over their money to a cashier who greets them with a smile, acknowledges their presence, and appreciates their business, rather than to a surly individual who views them with suspicion and disdain.
It's a simple yet profound truth: we vote with our wallets, and my vote goes to businesses that understand the inherent value of treating their customers with dignity, as valued partners in our increasingly crazy world.
This commitment isn't just about choosing where to spend my money; it's a pledge to support those who recognize that in the grand scheme of things, respect and human connection are worth far more than any DRM-protected content could ever be. The key to success and customer loyalty isn't more restrictions; it's genuine respect and the acknowledgment of our shared humanity.
To the big tech companies: it's time to clean up your act. Consider this a gentle nudge (or a forceful push, if necessary) towards adopting policies that honor the principles of privacy, freedom, and basic human decency. Remember, your customers are not criminals, but if you continue to treat them as such, you might just find yourself on the wrong side of history.
You still have time to change, big tech, are you going to take the correct path, or become a forgotten footnote in humanity's history books?
The choice is entirely yours